Behind The Door… FAQs
''If I get a Key for $100/year, will I automatically be charged every year?”
Currently if you purchase a Key for $100/year it will be set to automatically renew each year, but you can cancel anytime and your key will still get you Behind The Door through the end of your current subscription term. Also your username and password will still be registered if you’d ever like to re-purchase a Key.
“Can I still get behind the door if I can’t afford a Key right now?”
We are very sensitive to the current financial challenges facing so many, and we want to make going Behind The Door accessible for everyone. Please email us and let us know if you’d like to come Behind The Door, but can’t afford a Key at the moment.
“Will the $100/yearly membership be available after July 1st, 2020?”
Yes. You have the option for a yearly $100 membership or a $10/monthly membership.
“Will the live shows be recorded and available to watch afterwards if I can't tune in live?”
The live shows will only be available to watch afterwards if you have a membership to Behind The Door. They will not be available publicly afterwards.
“Can Delta Rae gift cards be used towards memberships to Behind The Door?”
Currently we do not have the ability to use gift cards for the Delta Rae online store through the platform we are using for Behind The Door. But we will be releasing some new merch items on our store soon if you still have a gift card you'd like to use!
“Do I have to have a membership to Behind The Door to attend The Revival shows?”
Yes, the only way to watch The Revival or any previous online concerts, you must have a Key to Behind The Door.
“Is there a platform that is more appropriate for experiencing everything Behind The Door?”
Behind The Door has been designed to be experienced on any computer or mobile device, but because it is such a visual medium it is best experienced on a computer with high speed internet.
“If the $100/year membership was purchased in advance of 7/1/20 will those memberships renew 12 months from original purchase?”
It will renew the date of purchase, but if you pre-ordered a key, we will give you all a discount code for your next renewal in 2021 as a thank you!
“Will any of the Behind The Door content be available for non-members?”
All Behind The Door content will live exclusively Behind The Door for members only, but we might tease an episode or two...
If you would feel like you were charged wrongly or have a question we didn’t answer. Please send us an email by clicking HERE.